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Ubiquity Global Services Expands with 300 Seat Contact Center in Northeastern PA


Second domestic center will meet partner demand for onshore services while contributing to regional revitalization.


Hanover Township, Luzerne County, PA - April 23, 2019 - Ubiquity Global Services, a multinational business process outsourcer and one of the fastest-growing private companies in the United States, is opening a new contact center in Hanover Township, one of several communities undergoing an economic resurgence in Northeastern Pennsylvania.



The 30,000-square-foot center brings Ubiquity’s total servicing locations to eight worldwide and offers the capacity to create 300+ jobs in the region over the next several years.


“Northeastern Pennsylvania is the perfect location to help us continue our extraordinary growth and expansion in the United States,” says Ubiquity President and CEO Matt Nyren. “The local talent pool, proximity to our New York City headquarters and support from state and local economic development groups made Wilkes-Barre an easy choice. We’re excited to grow our global footprint and contribute to the region’s renewal as a hub of commerce.”



Penn’s Northeast President/CEO John Augustine welcomed Ubiquity to Northeastern PA. “This is truly a regional economic development partnership as we worked with our members Mericle Commercial Real Estate Services, Colliers International, Hanover Township and The Greater Wilkes-Barre Chamber.” said John


Ubiquity, which specializes in customer care and compliance solutions for the financial services, healthcare and digital commerce sectors, achieved nearly 30 percent revenue growth in 2018 and is on track for even stronger results in 2019.


Hanover Township Manager Sam Guesto also welcomed the news of Ubiquity locating in Hanover as great news for the region.  “This announcement continues the trend of quality companies moving here,” said Guesto.


“We are delighted to welcome Ubiquity Global Services to the Wyoming Valley. As one of the fastest-growing private companies in the nation, they were looking for a place to match their expansion requirements. All the key business fundamentals made this a seamless choice for Ubiquity,” says Wico van Genderen, President, CEO Greater Wilkes-Barre Chamber.


“A ready location was provided by Mericle Commercial Real Estate Services for a large state-of-the-art contact center. In addition, our unique NEPA dynamics with our great labor force, work ethic, location and proximity, make this partnership a solid business choice to grow Ubiquity’s service model in the valley.”

The transaction was coordinated by Mericle Vice President Bob Besecker and commercial real estate brokers John Susanin and Adam Schindler from Colliers International with assistance from regional economic development organization Penn’s Northeast.


“We are pleased that Ubiquity Global Services has chosen our building in Hanover Industrial Estates for its new office operation,” said Besecker. “We wish Ubiquity all the best and we look forward to their creating a substantial number of new office jobs in Hanover Township.”


For more information on open positions or to apply, visit


About Ubiquity Global Services

Ubiquity Global Services, Inc., is a multinational business process and call center outsourcing organization that helps partners improve customer satisfaction while reducing operating costs. Ubiquity offers live customer experience management services, interactive voice response (IVR) solutions, and a comprehensive risk and compliance solution that includes fraud investigations, and dispute and chargeback management. Engineered for operational excellence, Ubiquity’s technology platform also delivers actionable business intelligence. Headquartered in New York City, the company has delivery locations in Europe, Asia and the Americas, as well as an innovation hub in Amsterdam. Inc. magazine named Ubiquity one of the fastest-growing private companies in the United States for the past two years. Together with its partners, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact. For more information, visit


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